| Abstract | Ovim diplomskim radom analiziraju se ključna obilježja i značajke ugovora o posredovanju u turizmu. Isprva se razmatra povijesni razvoj turističkih agencija s ciljem proučavanja izvora posredovanja u turizmu. Posredovanje u turizmu danas se smatra neizostavnim dijelom pružanja usluga, pri čemu turističke agencije i posrednici imaju ključnu ulogu u organizaciji i realizaciji putovanja. Povijesni pregled pruža osnovu za razumijevanje trenutnog položaja turističkih agencija na tržištu, kao i pojave ugovora o putovanju u paket-aranžmanu te posredničkog ugovora o putovanju. S obzirom na to da su ugovori središnja tema rada, analiziraju se njihovi pravni izvori, kao i specifičnosti, prava i obveze stranaka koje iz njih proizlaze. Pravni izvori, uključujući relevantne zakone, Direktive Europske unije i sudsku praksu, smatraju se ključnim za temeljito razumijevanje i pravilnu primjenu ovih ugovora. U okviru analize ugovora o putovanju u paket-aranžmanima, obrađuju se odnosi između putnika i organizatora putovanja, s posebnim naglaskom na zaštitu prava putnika i obveze organizatora, kao i na pravne posljedice u slučaju neispunjenja ugovornih obveza. S druge strane, posrednički ugovor o putovanju definira se kao instrument koji posrednicima u turizmu omogućuje povezivanje putnika s pružateljima usluga i osiguravanje nesmetanog sklapanja ugovora. Ovim radom proučava se pravna zaštita putnika u slučajevima neispunjenja ugovora, s posebnim naglaskom na osiguranje i mogućnost raskida ugovora. Posebna važnost pridaje se utjecaju ključnih EU Direktiva na domaće zakonodavstvo Direktiva (EU) 2015/2302 Europskog parlamenta i Vijeća o paket-aranžmanima i povezanim putnim aranžmanima , Direktiva 2006/123/EZ Europskog parlamenta i Vijeća o uslugama na unutarnjem tržištu te Direktiva 2005/36/EU Europskog parlamenta i Vijeća o priznavanju stručnih kvalifikacija. |
| Abstract (english) | This thesis analyzes the key characteristics and features of brokerage contracts in tourism. Initially, it examines the historical development of travel agencies to study the origins of brokerage in tourism. Today, brokerage in tourism is considered an indispensable part of service provision, with travel agencies and intermediaries playing a crucial role in the organization and execution of travel. The historical overview provides a foundation for understanding the current position of travel agencies in the market, as well as the emergence of package travel contracts and intermediary travel contracts. Given that contracts are the central theme of this thesis, their legal sources, as well as the specificities, rights, and obligations of the parties arising from them, are analyzed. Legal sources, including relevant laws, European Union Directives, and case law, are considered essential for a thorough understanding and proper application of these contracts. In the context of the analysis of package travel contracts, the relationships between travelers and travel organizers are addressed, with a particular emphasis on the protection of travelers' rights and the obligations of organizers, as well as the legal consequences in the event of non-fulfillment of contractual obligations. On the other hand, the intermediary travel contract is defined as an instrument that enables intermediaries in tourism to connect travelers with service providers and ensure the seamless conclusion of contracts. This thesis also examines the legal protection of travelers in cases of contract non-performance, with particular emphasis on insurance and the possibility of contract termination. Special importance is given to the impact of key EU Directives on domestic legislation, including Directive (EU) 2015/2302 of the European Parliament and of the Council on package travel and linked travel arrangements, Directive 2006/123/EC of the European Parliament and of the Council on services in the internal market, and Directive 2005/36/EC of the European Parliament and of the Council on the recognition of professional qualifications. |
