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graduate thesis
E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM
2025. urn:nbn:hr:118:778350
Lukić Jajić, Olga
University of Rijeka
FACULTY OF LAW

Cite this document

Lukić Jajić, O. (2025). E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM (Graduate thesis). Rijeka: University of Rijeka, FACULTY OF LAW. Retrieved from https://urn.nsk.hr/urn:nbn:hr:118:778350

Lukić Jajić, Olga. "E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM." Graduate thesis, University of Rijeka, FACULTY OF LAW, 2025. https://urn.nsk.hr/urn:nbn:hr:118:778350

Lukić Jajić, Olga. "E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM." Graduate thesis, University of Rijeka, FACULTY OF LAW, 2025. https://urn.nsk.hr/urn:nbn:hr:118:778350

Lukić Jajić, O. (2025). 'E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM', Graduate thesis, University of Rijeka, FACULTY OF LAW, accessed 01 April 2025, https://urn.nsk.hr/urn:nbn:hr:118:778350

Lukić Jajić O. E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM [Graduate thesis]. Rijeka: University of Rijeka, FACULTY OF LAW; 2025 [cited 2025 April 01] Available at: https://urn.nsk.hr/urn:nbn:hr:118:778350

O. Lukić Jajić, "E-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM", Graduate thesis, University of Rijeka, FACULTY OF LAW, Rijeka, 2025. Available at: https://urn.nsk.hr/urn:nbn:hr:118:778350

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Metadata
TitleE-GRAĐANI- ELEKTRONIČKA KOMUNIKACIJA FIZIČKIH OSOBA S JAVNIM SEKTOROM
Title (english)E-CITIZENS - ELECTRONIC COMMUNICATION BETWEEN NATURAL PERSONS AND THE PUBLIC SECTOR
AuthorOlga Lukić Jajić
MentorMartina Ašenbrener-Katić (mentor)
Committee memberSanja Grbić (predsjednik povjerenstva)
Committee memberMartina Ašenbrener-Katić (član povjerenstva)
Committee memberDana Dobrić Jambrović (član povjerenstva)
GranterUniversity of Rijeka
FACULTY OF LAW
Rijeka
Defense date and country2025-01-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Law
Abstract
Elektronička komunikacija fizičkih osoba s javnim sektorom predstavlja standard u modernom društvu a koje društvo sve više koristi internet za obavljanje administrativnih poslova. Kroz različite oblike elektroničke komunikacije, poput internetskih stranica, e-pošte, aplikacija za mobilne uređaje i društvenih mreža, građani mogu brzo i učinkovito komunicirati s javnom upravom. Ovaj rad evaluira elektroničku komunikaciju javne uprave s građanima kroz sustav e-Građani, gdje građani mogu obaviti... More različite administrativne poslove poput prijave prebivališta, prijave rođenja djeteta, plaćanja poreza, predaje zahtjeva za izdavanje građevinske dozvole, pregledati status svog predmeta koji se vodi pred sudovima, itd. ovisno o građanskim potrebama. Prednosti elektroničke komunikacije uključuju uštedu vremena i novca, veću dostupnost usluga te veću transparentnost i efikasnost u administrativnim postupcima. Unatoč prednostima, postoje prepreke poput sigurnosnih problema u elektroničkoj komunikaciji i otpora starije populacije prema novim tehnologijama. Ipak, korištenje informacijsko-komunikacijske tehnologije u Hrvatskoj ima za cilj unaprijediti kvalitetu života građana, povećati učinkovitost javne uprave te potaknuti gospodarski razvoj kroz digitalizaciju javne uprave. Less
Abstract (english)
Electronic communication between individuals and the public sector represents a standard in modern society, where the internet is increasingly used for administrative tasks. Through various forms of electronic communication, such as websites, email, mobile applications, and social media, citizens can communicate quickly and efficiently with public administration. This paper evaluates electronic communication between public administration and citizens through the e-Citizens system, where... More citizens can perform various administrative tasks, such as registering a residence, registering a child’s birth, paying taxes, submitting applications for building permits, reviewing the status of court cases, etc., depending on their needs. The advantages of electronic communication include saving time and money, increased accessibility of services, and greater transparency and efficiency in administrative procedures. Despite the advantages, there are challenges such as security issues in electronic communication and resistance among the older population to new technologies. Nevertheless, the use of information and communication technology in Croatia aims to improve the quality of life for citizens, increase public administration efficiency, and foster economic development through the digitalization of public administration. Less
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:118:778350
Study programmeTitle: Specialist Graduate Professional Study in Public Administration
Study programme type: professional
Study level: graduate
Academic / professional title: magistar/magistra javne uprave (magistar/magistra javne uprave)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2025-04-01 08:29:29
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