The city of Rijeka, as one of the leading cities in Croatia, is dedicated to improving the quality of providing public services to its citizens. The central idea of this effort is the implementation of the principles of transparency and availability of services, thereby creating an environment that promotes openness, citizen participation and responsible governance. Transparency plays a key role in ensuring trust between the city administration and citizens. The City of Rijeka has undertaken to make information about its work available to everyone. This ensures that citizens have insight into how public funds are spent and how key decisions are made. Availability of services is also a priority. The City of Rijeka strives to ensure that public services are accessible to all citizens, regardless of their personal circumstances or needs. This includes digital accessibility, where access to information and services is facilitated through the development of online platforms and mobile applications. One of the key aspects of this process is the role of citizens. The City of Rijeka actively encourages citizen participation, enabling them to participate in decision-making processes through online platforms, consultations and public debates. This strengthens the sense of belonging to the community and allows citizens to express their needs and ideas. Digitization and technological progress play a significant role in achieving these goals. The City of Rijeka actively invests in the development of digital solutions that facilitate communication and access to services. This includes the development of mobile applications that allow citizens to access relevant information and services in real time. Improving the quality of public service provision is also linked to economic development and investment attraction. The city of Rijeka focuses on the development of the city's cultural and tourist potential, which will support economic growth and create new opportunities for citizens.